Isn’t it strange, to be so shocked by actual efficient, friendly and delightful customer service? To have a global electronics company say, “well, hell, we’re sorry about this, how about we sort this out quickly and cheaply for you instead of humping you right in the eyesockets and stealing your wallet?
— Warren Ellis, on replacing his out-of-warrenty Kindle.
(Source: daringfireball.net)
